Refund & Cancellation Policy

This policy applies to all services provided by BluArc and supplements the Terms of Service. It governs deposits, milestone payments, retainer arrangements, and cancellations. By engaging BluArc's services, you acknowledge and accept this policy.

A non-refundable deposit is required to secure your project start date and reserve BluArc's time. The deposit amount is specified in the project proposal or statement of work, and is typically fifty percent (50%) of the total project fee unless otherwise agreed in writing.

The deposit is non-refundable because it compensates BluArc for:

• Time allocated to project scoping, planning, and preparation
• Opportunity cost of reserving capacity for your project
• Any preliminary work or research undertaken prior to formal commencement

For projects structured with milestone billing, payments due at each milestone become non-refundable upon the Client's approval of the corresponding deliverable. If a milestone deliverable is not approved, the Client must provide written feedback within the agreed revision period. Failure to respond within fourteen (14) days of delivery will be deemed approval.

Monthly retainer fees are billed in advance and are non-refundable for the billing period in which they are paid. Retainer agreements may be cancelled by either party with thirty (30) days written notice. No refund will be issued for unused retainer time within a billing period unless BluArc is unable to fulfil the agreed services.

If the Client cancels a project after commencement:

• The deposit is forfeited in full
• The Client is responsible for payment of all work completed to the date of cancellation, calculated at BluArc's hourly rate where a fixed fee was agreed
• Any outstanding balance beyond the deposit will be invoiced and is due within fourteen (14) days
• Completed work product will be delivered to the Client upon receipt of all outstanding amounts

BluArc reserves the right to cancel an engagement in exceptional circumstances, including but not limited to non-payment, a material breach of the Terms of Service by the Client, or circumstances outside BluArc's reasonable control. In such cases:

• BluArc will provide reasonable notice where possible
• The Client will be invoiced only for work completed to the date of cancellation
• Any amount paid in excess of the value of work completed will be refunded within thirty (30) days

If a project is paused at the Client's request for more than thirty (30) days, BluArc reserves the right to re-quote the remaining work upon resumption to reflect current scheduling and resource availability. Projects paused for more than ninety (90) days without written agreement may be treated as cancelled under Section 5.

Where a refund is applicable, it will be processed within thirty (30) days via the original payment method or by mutual written agreement. BluArc is not responsible for delays caused by third-party payment processors.

Any disputes regarding refunds or cancellations should be raised in writing to BluArc within thirty (30) days of the event giving rise to the dispute. BluArc will make reasonable efforts to resolve disputes in good faith.

For refund or cancellation enquiries: [email protected]